What We Guarantee on Every Service Call
Upfront Pricing — No Surprises
We quote the exact repair cost in writing before we touch anything. You approve the quote. We repair. The price you approved is the price you pay. No hidden fees, no "while we were in there" add-ons without your consent.
Genuine OEM Parts Only
We never use aftermarket or generic parts. Every part installed in your Sub Zero is a genuine OEM Sub Zero part manufactured to the original specifications. This is the single most important factor in repair longevity.
Factory-Trained Technicians
Every technician on our team has completed factory training on Sub Zero appliances. We don't send general appliance technicians to work on Sub Zero. You get a specialist every time.
90-Day Parts & Labor Warranty
Every repair is covered by our 90-day warranty. If the same issue recurs within 90 days of our repair, we return and fix it at no charge. No exceptions, no arguments.
Same-Day Service Availability
We commit to same-day availability for all Manhattan neighborhoods, 7 days a week. If we can't reach you same-day for any reason, we tell you upfront — we don't schedule you and then cancel.
Full Building Compliance
We carry all insurance documentation required by Manhattan co-op and condo buildings. We never create problems with your building management. If a building has specific requirements, we meet them.
Honest Repair vs. Replace Advice
We tell you the truth. If your Sub Zero is worth repairing, we say so. If replacement makes more sense for your specific situation, we tell you that too — even though it means less revenue for us. 1,012 five-star reviews are built on honest advice.
Clean, Professional Service
Our technicians work cleanly. We protect your floors and cabinetry. We leave your kitchen the same way we found it — except with a working Sub Zero. No mess, no damage, no shortcuts.
Our Track Record
Manhattan Sub Zero Repair has been serving Manhattan homeowners since 2004. Our 1,012 Google reviews at 4.9 stars are not marketing — they are the documented record of 1,012 repair jobs completed to the customer's satisfaction. That record is our guarantee.
If you are not satisfied with our service, call us. We will make it right.
Based on 1,012 Google reviews — Manhattan's highest-rated Sub Zero repair service