1. Information We Collect
Manhattan Sub Zero Repair ("we," "us," or "our") collects information you voluntarily provide when you contact us for appliance repair services. This may include:
- Name and contact information (phone number, email address)
- Service address (your Manhattan apartment or building)
- Appliance information (Sub Zero model, description of issue)
- Payment information (processed securely — we do not store card details)
We may also collect non-personal information automatically when you visit our website, including browser type, device type, and pages visited (via standard web analytics).
2. How We Use Your Information
We use the information we collect to:
- Schedule and perform Sub Zero appliance repair services at your location
- Communicate with you about your service appointment
- Process payment for services rendered
- Follow up after service to ensure your satisfaction
- Improve our website and services
We do not sell, rent, or trade your personal information to third parties. We do not send unsolicited marketing communications.
3. Information Sharing
We may share your information only in the following limited circumstances:
- Service performance: With our technicians who need your address and appliance information to provide the service
- Legal requirements: When required by law, court order, or governmental authority
- Business operations: With trusted service providers who assist our operations (e.g., scheduling software, payment processors) under confidentiality agreements
4. Data Security
We implement reasonable security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Payment information is processed through secure, encrypted payment systems and is never stored on our servers.
5. Cookies and Analytics
Our website may use cookies and similar technologies to improve your browsing experience and analyze website traffic. You may disable cookies in your browser settings, though this may affect some website functionality. We use standard web analytics to understand how visitors use our site — this data is aggregated and does not identify individual users.
6. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal and business requirements)
- Opt out of any marketing communications
To exercise these rights, contact us at (888) 684-5837.
7. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
8. Changes to This Policy
We may update this Privacy Policy periodically. We will post the updated policy on this page with a revised "last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.
9. Contact Us
For questions about this Privacy Policy or our data practices, contact us:
Manhattan Sub Zero Repair
Phone: (888) 684-5837
Service Area: All Manhattan Neighborhoods, New York City